HUBSPOT SERVICE HUB - SUBMIT A TICKET AS A HOMEOWNER

JOB FUNCTIONS Warranty Team Members, Homeowner
SUMMARY This test is to confirm homeowner can activate their warranty portal link, as well as submit a ticket.
PRE-CONDITIONS
  • The tester has login access to https://app.hubspot.com/
  • The tester has the right user permissions set up
ASSUMPTIONS
  • The email address is correct and functional.

 

TEST CASE STEPS:

  1. Open the shared mailbox and activate HubSpot ServiceHub - Create a password.
  2. Alternatively, visit this link: https://portal.streetsidebc.com/ 
  3. Sign into ServiceHub as the Homeowner
  4. Press Create a Ticket and follow prompts
  5. Submit the Ticket
  6. Open the ticket and assign it to a warranty Technician
  7. Warranty technician to confirm ticket assignment/notification.

EXPECTED RESULTS:

  1. Tester receives the Homeowner welcome email
  2. Tester can create their password and login as the homeowner
  3. Tester can submit the ticket

 

Below is the DATA seen while executing testing:

  1. Welcome Email was Generated.
  2. Ticket data properly submitted

See table below for DATA specific to your Region/Business Unit:

Colin Cordero Colin.HomeownerStreetSide@qualico.com 200  6951 204 Street
Patricia LaFrance Patricia.HomeownerStreetSide@qualico.com 201  6951 204 Street
Robert Steininger Robert.HomeownerStreetSide@qualico.com 202  6951 204 Street
Jason Gillis Jason.HomeownerStreetSide@qualico.com 203  6951 204 Street
Jamie Howden Jamie.HomeownerStreetSide@qualico.com 204  6951 204 Street